At FidesOak, we believe that High Performing Cultures start with High Performing Teams, and that individuals are at the heart of the solution. We support individuals, teams and organisations to realise their potential, exhibited in their improved performance, making them more agile, resilient, efficient, productive and safe.

Summary

We are recruiting for a Programme Manager who is part of the Delivery team. This role will work closely with the FidesOak Trusted Partners,  Solutions and Coordination Team to support and ensure the delivery of FidesOak programmes to our clients. 

This is an operational role that may require extensive travel both nationally and globally.

We work within a hybrid working model. There will be a requirement for the successful candidate of the role to attend our Westhill office occasionally.

Location: Hybrid working (Office: Westhill, Aberdeenshire)

Reports to: Delivery Manager

Working hours: Full time

Summary

The Programme Manager (PM) is an operational role accurately managing the delivery of programmes and services following the collaborate
phase of the FidesOak operating model. The PM role will work closely with the Trusted Partners in the initiation of programmes, and also liaise with the Solutions team and Support function to continuously monitor the progress of programmes and ensure the successful and professional delivery, to FidesOak’s high standards supporting communication of the programme within the client organisation, and during the education and embed phases.

Duties and Responsibilities

• Supporting the Trusted Partner, and liaising with the relevant Solutions function, plan the phases and roll-out of the programme in collaboration of the client;
  • Collaborate; support the Measurement and Assessment team to plan and execute required measurements (surveys, focus groups, interviews etc.).
  • Educate and Embed; Utilising the recommendations of the Solutions team and directed by the findings of the measurement / assessment, create a project plan to deliver the programme in collaboration with the client.
  • Support the Trusted Partner and client in the communication of the findings of the measurement / assessment (why), the programme outline (what) and how this will be delivered (how).
• Act as the primary point of contact for FidesOak teams (employees and associates), and tactically with the client organisation in relation to the delivery of the programme.
• Continually monitor the progress of the programme using all available FidesOak tools, proactively highlighting any current or foreseeable issues to the Trusted Partner and relevant Solutions team for support and resolution, ensuring the professional and high standards of FidesOak to meet client expectation.
• Proactively support the identification of risks to the project, and their management and mitigation, recording these in the FidesOak project management tools.
• Identify and coordinate resources required with the support of the relevant Support functions;
  • Engage with the relevant Solutions team to initiate and support recruitment if required.
  • Ensure the correct resources are at location for when required, utilising the appropriate Support functions.
• Coordinate and chair project relevant meetings, recommending an appropriate schedule and inviting the relevant team and function members to ensure the successful communication of information, and gain assurance of programme delivery
• Ensure the relevant review of the programme and services using the FidesOak tools provided, initiating reports according to the agreed schedule with the client, and as advised by the relevant Solutions functions.
• Ensure the accuracy, appropriateness and timeliness of reporting to the client as agreed with the Trusted Partner and provided by the Measurement and Assessment team
• Where appropriate, maintain tactical relationships with the client organisation through regular communication, including visits to the site and organisation.

Essential Knowledge, Skills and Abilities

• Client oriented and focussed.
• Educated, with an interest in, or experienced in the Social Sciences: Psychology, Sociology, Human Performance or equivalent.
• Good analytical and critical thinking skills.
• Clear and informed decision making.
• Good written and verbal communication skills.
• Process oriented with good organisational skills, attention to detail and focus on controls.
• Pro-active approach to find solutions and problem solve.
• Strong computer knowledge of Microsoft Office especially Excel, Word, Outlook, PowerPoint, MS Teams.
• Ability to work within a fast-paced environment.
• Project planning and management experience.
• Leading and mentoring including delegation skills.
• Hold a UK driving licence.

Desirable Requirements

Experience and knowledge of Learning and Development programmes, specifically the planning, coordination and execution.

FidesOak is committed to encouraging equality, diversity and inclusion among its workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our clients, and for each employee to feel respected and able to give their best. If you require any support during the recruitment process, please let us know.