Programme Support

Location: Westhill, Aberdeen (Hybrid Working)
Department: Delivery
Reports to: Business Support Manager

Join FidesOak and help organisations build cultures where people thrive.

At FidesOak, we partner with organisations operating in complex, safety-critical environments to develop high-performing teams, strengthen leadership and create sustainable cultural change.

We're looking for a highly organised and proactive Programme Support professional to become an integral part of our Delivery team. If you enjoy coordinating projects, solving problems, working with people and making sure every detail is delivered to a high standard, we'd love to hear from you.

About the Role

As Programme Support, you'll work alongside our Programme Managers to coordinate the successful delivery of client programmes from planning through to completion.

You'll be the person who keeps programmes running smoothly by coordinating logistics, administrating programmes, producing initial reports and ensuring our consultants and associates have everything they need to deliver exceptional client experiences.

No two days are the same. One day you might be coordinating workshops for an international client, the next analysing survey data, arranging global travel or supporting recruitment and onboarding activities.

This is an excellent opportunity for someone who enjoys variety, thrives in a fast-paced environment and takes pride in delivering outstanding support.

What You'll Be Doing

You'll be involved in a wide range of activities including:

• Supporting Programme Managers with the planning and delivery of client programmes

• Coordinating workshops, interviews, focus groups and client events

• Administering our assessment and measurement tools, including surveys and feedback systems

• Supporting data analysis and the production of client reports

• Coordinating Lumina Spark and Lumina Select profile administration

• Managing programme documentation and project updates

• Organising workshop materials and logistics

• Booking travel, accommodation and international visas for consultants and associates

• Supporting recruitment, onboarding and training coordination

• Maintaining internal systems, registers and project information

• Working collaboratively across Delivery, Solutions and Finance teams to ensure successful programme delivery

What We're Looking For

We're looking for someone who is:

• Exceptionally organised with excellent attention to detail

• A confident communicator with strong written and verbal skills

• Able to prioritise multiple tasks and meet deadlines

• Proactive and solution-focused

• Comfortable working independently and as part of a collaborative team

• Adaptable and able to thrive in a changing environment

• Highly competent using Microsoft Office, particularly Excel, Word, PowerPoint, Outlook and Teams

It Would Be Great If You Also Have

• Experience in programme, project or administrative support

• Experience using project management software

• An interest or background in Psychology or Behavioural Science

• Knowledge of international travel and visa processes

• A full UK driving licence

Why Join FidesOak?

At FidesOak, people are at the heart of everything we do. We're passionate about helping organisations improve culture and performance through evidence-based solutions, and we believe the same principles apply to our own team.

You'll join a supportive, collaborative environment where your contribution genuinely matters, with opportunities to develop your skills while working on meaningful projects with clients across a range of industries.

Our Values

We're looking for someone who shares our approach to work by:

• Embracing change and continuous learning

• Taking ownership and accountability

• Planning and organising effectively

• Working collaboratively

• Supporting colleagues and clients

• Thinking analytically to solve problems

• Remaining resilient under pressure

Ready to Apply?

If you're looking for a varied role where you can make a real impact behind the scenes of high-profile client programmes, we'd love to hear from you.

Apply today and become part of the FidesOak team.

The above statements are intended to describe the general nature and level of work being performed in this role. It is not an exhaustive list of all responsibilities, duties, and skills required. You may be required to perform duties outside of your normal responsibilities from time to time, as required by the business.